Capturing and operationalizing institutional knowledge within utility operations is critically important.
Much of the utility industry’s focus has been on physical assets, but knowledge is just as critical. Understanding how the grid operates, how systems behave under stress, and how decisions are made during live events is essential. That knowledge is increasingly at risk as experienced operators retire.
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In this article, the CEO of Delta Energy, Scott Foster, examines why utilities excel at restoring power yet often miss opportunities to learn from the restoration process itself. Drawing on the fragmented data trails left behind by outages spanning OMS, SCADA, AMI, crew logs, and weather systems, the article explores how disconnected systems and manual analysis prevent meaningful insight. To close this gap, the piece outlines three ways utilities can turn every outage into a learning opportunity: embedding post-event analytics into planning, unifying operational and planning data, and standardizing post-event analysis so the grid becomes more resilient after every storm, outage, and near miss.
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